*This content is sponsored by Zoom.
Hosted on its own platform, Zoom has become notorious for drinking its own champagne and showing the world how it’s done.
Regardless of where you’re attending from, here are six sessions and tracks you simply must tune into at Zoomtopia 2025.
Eric Yuan, Keynote
Eric Yuan is not only the CEO and face of Zoom; he’s also a great keynote speaker. His enthusiasm and openness on stage is refreshing and he speaks with pride and authority on where Zoom has been and where it’s going.
Kick off your Zoomtopia 2025 by settling in for the two-hour vision and innovation keynote, unveiling exactly how Zoom sees the future of unified communications and the wider ecosystem.
Expect Eric to be joined on stage by colleagues like Chief Product Officer, Smita Hashim, new Chief Marketing Officer, Kimberly Storin, a handful of customers, and even NBA star, Chris Paul!
While we don’t know if any major product announcements are due, we can expect Zoom to be at the forefront of collaboration transformation as we strive for secure, responsible AI in the workplace and a genuinely unified approach to business communication.
Elevated experience (Zoom Contact Center with AI Companion)
This breakout session track follows the keynote and promises to deliver the very latest in contact center innovation.
Whether you’re an existing Zoom Contact Center customer, someone considering it for your customer service or sales function, or simply a keen onlooker, you’ll get a live demo of the latest components in the customer experience realm.
As we speed through the age of automation and self-service interactions, expect to see a live build of a voice and chat agent that can actually serve customers—rather than acting as a deflection barrier.
There’s also the chance to hear customer stories from recently adopted contact center customers. If you’re involved in your business’ contact center, this is a track to follow.
YOUtopia
An alternative breakout session track is getting to hear from everyday Zoom users who are smashing productivity and connectedness. After all, that’s what Zoom strives to do every day.
If Zoom had awards for the smartest customers, you can bet this panel would be it. You’ll learn tips and tricks people are actually using from the inner workings of Zoom, created themselves or perhaps uncovered by poking around a little too much.
While the digital workplace can be noisy and lend itself to disruption, this session is designed to help you wrangle back control of your laptop, meeting room, and work-life balance.
Enjoy these varied sessions like Run your best meeting every time, AI productivity hacks that unlock hidden potential, and Quality matters: Level up your virtual presence in this breakout room.
Under the hood: Deployment success! Lessons you need to know about when moving to Zoom
When you attend events like these, it can feel a little marketing-focused. Some vendors focus on shiny new features and forcing jargon onto you. It’s all a little bit salesy. Not to fear in the case of Zoomtopia!
This breakout session is for the admins who like to get their hands dirty. The folks tasked with fixing the problems when something goes wrong and looking after the planning and day to day operations of Zoom Phone, Zoom Rooms, etc. If you’re keen to hear how Zoom links in with your wider IT infrastructure this one’s for you.
You’ll get to hear from real Zoom customers about their challenges and deployment wins. Whether you’re at the beginning, middle, or end of your Zoom implementation, this session will help guide you with scaling, access, and security.
And, yes, there will be plenty on successful, secure AI rollouts.
Zoom + Microsoft: Where innovation meets AI
Integration and interoperability has been one of the biggest themes of the last few years in unified communications. If you’re a large business, it’s incredibly likely that you’ve got both Zoom and Microsoft Teams in your collaboration portfolio.
As part of the Ecosystem in action track, Patrick Kelley will work through various ways you can use both Zoom and Microsoft together for a more efficient, productive environment without compromising on user preference and existing technologies.
Be it Teams, SharePoint, OneDrive, or something else, Patrick is the person for the job when it comes to Zoom + Microsoft.
Cross-Industry Masterclass in Security and Compliance
As the industry and customers alike have woken up to Zoom’s increased security components and focus, this session provides expert guidance on protecting your organization while deploying Zoom in a user-first manner.
Security shouldn’t get in the way of ease of use. And that’s exactly what Zoom aims to achieve with this session.
Leading administrators will share best practices for maintaining security, compliance and business continuity across industries—ready for you to apply in your own organization.
Not signed up for Zoomtopia yet? Register FREE at Zoomtopia.com
